We can help you with answers to some of our most frequently asked questions.

Getting Started

What internet browser do you recommend I use?

Google Chrome 14 or higher, or Safari 4 or higher. You may use Internet Explorer or Firefox, but you may experience some technical issues and we do not recommend them.

Can I email or fax my proposal?

Our grant programs are only available online.

I can’t find the application I’m looking for.

After you have logged into our online grants manger, click the "Apply" link on the left. This will take you to the list of grant opportunities currently accepting applications.

If you can’t find an application here, its deadline may have already passed, or it might not have opened yet.

Can I apply for more than one grant at a time?

The only grant cycle that overlaps another is the Fast Pitch grant. You may apply for a Fast Pitch grant if you are also concurrently applying for Strategic funds.

The Application

Do I have to complete my application all at once?

No. At the bottom of the application is a “Save as Draft” button. We recommend you save your application often and before logging out. You can log in at a later time to continue working on your application. We recommend that you create your application answers in a Word document and cut and paste them into your application. Your Word document serves as a backup.

Is there a spell check feature?

No. We strongly suggest that you cut and paste from Microsoft Word.

Why are there character limits to the application questions?

There are limits on the amount of text you can submit. You will see a character counter displayed below the entry field. This will actively tell you how many characters you have entered and will let you know when you are approaching the limit. Punctuation and spaces count as characters. You will not be able to save a draft of your application if you exceed the character limit. You are not required to reach the character limit!

Will the foundation follow up with me if my proposal needs clarification?

Yes, and we suggest that you ask someone to review your application before submission – do they understand the project/request?

What time do I need to submit my application by?

All applications must be submitted by 5:00 PM (AZ Time) on the day of the deadline. Any application received after the deadline will be rejected.


What file formats will be accepted for attachments?

We prefer that you attach files in a PDF format (.pdf). We will also accept files in Microsoft Word (.doc or .docx) or Excel (.xls or .xlsx). Unacceptable formats include files with "exe", "com", "vbs", and "bat" extensions.

How should I name my files?

You should give each file a name that identifies your organization and the type of required document it represents. For example, a file representing your budget for the previous fiscal year could be named “OrgName-budget FY2012”. Do not use any symbols except for a period or a dash, as symbols can interfere with the upload process.

Is there a size limit for file attachments?

The maximum size for all attachments varies. If your attachment is larger than the allotted space, please contact us for assistance. Only one file can be uploaded per question. Multiple attachments can be made into one big attachment.

I do not have the required attachments in electronic form? Can I make other arrangements to deliver them to you?

No. The online system will not allow you to submit your application unless you attach the required materials. If you do not have the documents electronically, you can scan the information into a PDF file. If you do not have a scanner at your organization, you can scan your documents at a copy shop or a public library.

Finance & Budget

What does “fiscal year start and end dates” mean?

The term "fiscal year" refers to the twelve-month period or financial calendar that your organization uses. The start and end dates of the fiscal year can vary from organization to organization. Your accounting staff, board treasurer, or bookkeeper should be able to tell you when your fiscal year starts and ends.

We’re a start-up with no financial history. How do we complete the financial section of the grant application?

Estimate the amount of in-kind support and volunteer hours your organization has received; include either actual or projected operating budget for the next year.

What is “in-kind” support?

In-kind support means items or services that are provided for your project at no cost, and items that your organization will contribute to the project. For example, if a consultant has agreed to provide free services for the project, you should list the fee that s/he would normally charge for the same service. If a business or landlord has donated office space to your organization, you should list the rent you would normally pay. The dollar amount you list here should be the actual or estimated cost of obtaining the same item/service.


Help! Why did I lose my edits?!

There are a few common reasons why this can happen:

If you stay on one page for an extended period of time (90 Minutes) without activity or saving, your account may “time out” without warning.

A weak internet connection may momentarily disconnect your computer while you are working on the application.

As a safeguard, we recommend that you: Save your application often

Cut and paste your application answers for each question from a Word document saved as backup.

To restore your edits, try:

Re-loading your internet page, as sometimes the browser will cache an older version of your page.

Logging out, wait a few minutes, and then log back in and re-open your application.

Why am I having problems uploading files?

Double check that there are no symbols in the file name, the file type and size are OK, then try one or more of these suggestions:

Sometimes the problem can be a corrupt file. Try saving a new, renamed version of the document.

Try saving your file as a different type. For instance, if you tried to upload a (.pdf) file, try uploading the original Word or Excel version of this document. If it is a Word (.doc or .docx) or Excel (.xls or .xlsx) document, try saving it as a (.pdf) file and then uploading this version. If you scanned a document to create a (.jpg) file, try saving it in a (.pdf) format instead.

Use a different computer to do the upload

How do I print my application for my records?

If you would like a paper copy of your application for your own records, login to the application portal and choose the Application Packet link. This will create a PDF of your application. You can print or save this document. You will always have access to your application by logging back into the application portal, even after you submit it.

Updating Registration Information

How do I update my registration information?

To update your user information, click on your name at the top right corner of the screen and select “Edit Profile” from the drop-down menu.